We are deeply sorry — our main server is still offline, and despite our best efforts, it’s taking longer than expected to fully restore all services. Our entire team is working around the clock to bring everything back as soon as possible. We know how much this impacts you, and we truly apologize for the inconvenience.
As a gesture of appreciation for your patience, every effected client, especially streaming, will receive +1 month of free service once we are fully back online.
Please note: this credit will not pause or stop your regular billing or autopay, and it does not include refunds. The additional month will simply be added to your account once services are restored. We’ll continue to share updates right here and look forward to bringing you good news very soon.
Thank you for your understanding and for being part of the NEXTGen family.